24/7 Live Answering Services from Midwest Answer
Never miss a call with our 24/7 live answering service - Midwest Answer - and keep your business connected with customers around the clock. Midwest Answer, a member of the ASI family, is a live phone answering company providing consistent and reliable communication services for a wide range of industries, from general contractors to law firms. We guarantee seamless integration with your existing systems to create a winning synergy between our service and your business operations.
Our US-based live virtual receptionists are highly trained professionals, skilled in customer service and equipped to handle a variety of tasks. Whether it’s scheduling appointments, answering inquiries or providing information, our receptionists guarantee every interaction reflects positively on your company. With ASI’s dedicated answering service, you can trust your customers are in good hands, 24/7.
Benefits of Midwest Answer
-
Reduced hold times
-
Missed calls captured
-
Full HIPAA-Compliance
Starting at $150 a month with 90 minutes of call recording, Midwest Answer can help your answering services needs. Contact us today to learn more!
Who Midwest Answer Serves
HVAC
Emergency calls can make or break an HVAC business. Our dispatchers specialize in rapid service coordination, transforming missed opportunities into instant customer connections. We turn emergency calls into seamless repair scheduling.
Plumbers
Water damage waits for no one. Rapid dispatch becomes your competitive edge with our specialized communication support. We connect customers to your repair team before the first drop hits the floor.
Construction
Project momentum drives successful construction businesses. Our virtual receptionists act as your communication command center, tracking complex scheduling across multiple job sites. We capture every critical inquiry with military-grade precision.
Doctors Office
Patient care begins the moment a phone rings. Our HIPAA-compliant team operates as a seamless extension of your medical practice. We manage sensitive interactions with medical-grade professionalism.
Dentist
Dental emergencies demand split-second communication. Our specialized team speaks the language of urgent dental care, translating patient needs into immediate action. We transform anxious calls into scheduled treatments.
Chiropractor
Wellness starts with connection. Our virtual receptionists understand the holistic approach of chiropractic care, scheduling treatments with nuanced patient support. We bridge communication gaps in healing journeys.
Accupuncture
Holistic healing requires precision communication. Our team brings cultural sensitivity to treatment schedules, clearly explaining complex service offerings. We support your practice's healing mission through expert communication.
Firms & Corporate Offices
Corporate communication is unique and intricate. Our enterprise-grade receptionists navigate complex call routing with executive-level sophistication. We project professionalism through every single interaction.
Property Management
Property management success hinges on communication. Our virtual team transforms potential tenant conflicts into smooth interactions, capturing every maintenance request. We protect your investment through proactive communication.
Additional Answering Services
Create the answering system that your business needs with Midwest Answer. With our live answering service your customers will receive personal service tailored to your business regardless of when they call. Create the perfect phone solution with our answering services.
Call Menus
Call menus offer efficient call routing options to field calls and route the caller to the necessary department or employee within your business.
After-Hours Service
Never miss out on a call outside of your business hours again with our after-hours call answering.
High-Volume Call Support
Nobody likes being left on hold for extended periods of time and with our high-volume call support you can keep your customers happy with quickly answered calls when your in-house reception team is busy.
Frequently Asked Questions
What if I need to make changes? Is there a cost involved?
All companies change, and we are ready to update your account when needed. There is no cost involved for account updates and they can be requested via phone or email.
I’m just starting a new business so my call volume will be low. Do you have requirements on how large my company must be?
Whether your company has one employee or thousands, we can tailor our services to meet your needs and we’re adaptable so that we change with you.
We’d like the appearance of an on-site receptionist. Can you route our calls to the correct people within our office?
Virtual offices are a great way to save money. We can simulate the feel of a front office receptionist while transferring calls to any department or emailing/texting to anyone - all customized to your business.
When will you answer my calls?
We’re here to answer all calls 24/7/365. Whenever you need us to answer, all you need to do is forward your phone line(s) over to us. Whether it’s after hours, the weekend, all day, lunch, or you just can’t pick-up in time.
How are my callers going to reach your operators?
Once we issue your dedicated number(DID number), you can choose to have your customers use that line directly or have your existing numbers forward to our location.
I’m not sure what my call volume is or will be. Am I going to be stuck paying huge overage fees?
We understand this and rather than penalizing you for doing more business, we will monitor your usage monthly and only bill for the minutes used, thus eliminating the stress of worrying about how many minutes you have on your plan. We even offer a price break at certain usage levels.
Can you send messages to lists of people over different mediums?
Sure! We can call, text, and email a recap to you and others in your office. Whatever you need, we can customize your notifications at the time you set up the account and update it as your business grows.
I am out of state, does this make a difference?
No, it doesn’t! We know exactly how to answer your calls, what information to take, and what to do with the calls. It is transparent to the caller that we are not actually in your office and may be a thousand miles away. We are here 24/7/365 so someone is always available to answer your calls regardless of what time zone you may be in.
Custom Systems for Your Industry
Securing the Midwest
Family of Companies
The ASI family of brands has five midwestern office locations to provide businesses with nationwide support.